FAQs
1. How long does shipping take?
We process orders within 1–2 business days, and standard shipping typically takes 3 to 5 business days. You'll receive a tracking number as soon as your order ships. International orders may take longer depending on location and customs.
2. What is your return policy?
We accept returns within 15 days of delivery for items that are unworn, unwashed, and in original condition. Final sale items and gift cards are non-returnable. To start a return, email us at [Insert email] with your order number.
3. Do you offer exchanges?
Currently, we do not offer direct exchanges. If you’d like a different size or style, simply return your original item and place a new order.
4. Can I modify or cancel my order after placing it?
We start processing orders quickly, but if you need to cancel or change something, email us at [Insert email] ASAP. If your order hasn’t shipped yet, we’ll do our best to help.
5. Where do you ship?
We proudly ship nationwide and internationally. Shipping costs and delivery times will vary based on your location and will be calculated at checkout.
6. What if my item arrives damaged or incorrect?
We’re so sorry! Please contact us at [Insert email] within 5 days of delivery with a photo and your order number. We’ll make it right—fast.
7. How do I care for my Benel Noir apparel?
To keep your pieces looking sharp, we recommend washing inside out on cold and laying flat to dry or tumble drying low. Avoid bleach or harsh detergents to preserve the print and fabric quality.
8. Is Benel Noir a faith-based brand?
Benel Noir is purpose-driven and inspired by faith, resilience, and real-life battles. While not exclusively religious, many of our designs—especially The Guided Words Collection—carry messages rooted in spiritual strength and personal victory.
